TERMS OF SERVICES

                                                         Last updated: 25 November 2021

By accessing or using our website www.sounderic.com, you agree to be legally bound by these Terms and conditions. Please read the Terms carefully. If you do not agree with one or more provisions of these Terms, please do not visit this site.

Please contact us if you have any questions or concerns regarding the Terms.

1. General Information

a.  About Sounderic Speech and Hearing Clinic. Sounderic is an online platform, which connects individuals with carefully selected therapists (the “Therapists”) for their therapy needs. Sounderic allows booking, scheduling, and paying for therapy sessions (the “Sessions”). Sounderic is a global platform that features users located worldwide.

b. Disclaimer. Although we regularly monitor the information available on Sounderic, we cannot guarantee the accuracy, reliability, currency, relevance, and completeness of the information available on Sounderic, neither provided by us nor by the users of Sounderic. 

c.Third-party links and advertising. Sounderic may contain links to websites, applications, and other online sources owned and operated by third parties. Sounderic may also feature information and advertisements related to the therapists or other third parties. We are not responsible or liable in any manner for the content of such third-party links, information, and advertisements, as well as the security and privacy practices deployed by the operators of the third-party websites. Please exercise your due diligence before clicking on any of such third-party links or advertisements. 

d.Therapists’ authorization. The Therapists are responsible for obtaining all necessary authorizations, certificates, undergoing verifications, and acquiring professional liability insurance policies enabling them to use Sounderic and provide therapeutic services through Sounderic. The terms and conditions of the therapist’s insurance policy must not contravene to these Terms.

e. Privacy. Your use of the Services is subject to our Privacy Policy. Please review this policy carefully so you understand what information we collect through the Services, how we use it, how we secure it, and when we may share it.

 

If we need to change the terms of this Agreement in the future, we will post the updated Terms and Conditions through our Application or website and update the “Effective Date” to reflect the date of the changes. You agree to review these Terms and Conditions each time you use the Services so that you are aware of any modifications made to this Agreement. By continuing to access or use the Services after we post such changes, you agree to the terms of this Agreement, as modified

How to Use Sounderic's Website


To use the Website( www.sounderic.com), you first need to book a consultation with us.  When booking an appointment, you are obligated to provide us with certain information, such as your name, address, date of birth, and the name of your primary care provider (if you have one). 

By using the Services, you affirm that you are of legal age to enter into this Agreement or, if you are not, that you have obtained parental or guardian consent to enter into this Agreement.

You can choose the healthcare professional from the list that you want to work with. Sounderic provides administrative, scheduling, and other operational services. In the event, a healthcare professional agrees to provide you with healthcare services, the Application schedules those services and may bill you on behalf of your healthcare professional. We make no representation or warranty to you any health care professional will be available to perform health care services.

ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH PROVIDERS BEFORE DECIDING TO START, ALTER, OR DISCONTINUE ANY COURSE OF CLINICAL TREATMENT OR THERAPY, OR FOR ANY QUESTIONS REGARDING YOUR MEDICAL CONDITION, YOUR DIET, OR THE USE (OR FREQUENCY) OF ANY MEDICATION OR MEDICAL DEVICE. DO NOT USE THE SERVICES AS A SUBSTITUTE FOR CONSULTING WITH YOUR PHYSICIAN OR OTHER HEALTH CARE PROVIDER, AND DO NOT DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF ANY INFORMATION RECEIVED IN CONNECTION WITH OUR SERVICES.

Your Use of the Services


You represent and warrant that the information you provide to us is accurate and complete. You acknowledge and agree that we are entitled at all times to verify the information provided and to deny your use of the Services at any time for any reason or no reason. You may only access the Services using authorized means. I

By accessing or using the Services, you further agree that:

  • You will only use the Services for your sole, personal use

  • You will not copy or distribute the Services or other Services content;

  • You will not use the Services for any purpose in violation of local, state, federal, or international laws;

  • You will not impersonate another person;

  • You will not post material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by us in our sole discretion;

  • You will comply with all applicable third-party terms of agreement when using the Services (e.g., your wireless data service agreement);

  • You will ensure that no unauthorized person shall have access to your Sounderic account been compromised; 

  • You will not assign or otherwise transfer your account to any other person or entity;

  • You will not try to harm the Services or impair the proper operation of the network in any way whatsoever; and

  • You will provide us with whatever proof of identity we may request.

  • We reserve the right to immediately terminate your use of the Services should you fail to comply with any of the foregoing rules.

Terms of Use

  • Sounderic is an online  platform that provides a variety of online services to the Users for speech and langauge related information and resources.

  • You acknowledge that the Experts empaneled with Us are independent contractors and thereby Sounderic has an independent contractor relationship with such  Experts and therefore in no event Sounderic will be directly or vicariously liable for any advice or consultancy or any loss arising therefrom that the Experts may provide to You or You may avail as part of the Services.

  • You acknowledge that although some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that is provided to You on the Website (including Information provided in direct response to Your questions or postings) may be provided by individuals in the medical profession, the provision of such Information does not create a doctor/medical professional-patient relationship, but is provided to inform You on various medical conditions, medical diagnosis and treatment and it does not constitute a direct medical diagnosis, treatment or prescription. Everything on the Website should be used for information purposes only.

  • Sounderic is designed to support the decisions and choices that You make. These decisions and choices are Yours, and We believe that You, in connection with the advice You receive from Your doctor or other professional healthcare provider, are the best decision maker . We cannot make decisions for you. However, what We can do is help You find good information and connect with experts for in-person information.

  • The Services are not for use in medical emergencies or for critical health situations requiring prompt medical attention. You take full responsibility for ensuring that the information submitted is accurate and Sounderic shall not make any effort to validate any information provided by You for using the Services with respect to content, correctness or usability. We, with an intention to provide the best services possible could ask You to share more information as and when needed.

  • The inclusion of professionals, specialists and/ or Experts on the Website or in any professional directory on the Website does not imply recommendation or endorsement and is provided on an ‘as-is’ basis and Sounderic disclaims all warranties, either express or implied, including but not limited to the implied warranties of merchantability and fitness for particular purpose.

  • Sounderic (the owners and the employee staff of Sounderic ) accept no responsibility for any medical, legal or financial events or outcomes related to the Services availed through the use of the Website.

  • Sounderic makes no warranty that the Services will meet Your requirements, or that the Service(s) will be uninterrupted, timely, secure, or error free. This includes loss of data or any service interruption caused by Sounderic employees. Sounderic is not responsible for transmission errors, corruption of data.

  • Sounderic is for personal use. You may use the Website for personal, but not for commercial, purposes.

  • The Website may not be used for illegal purposes. You may not access our networks, computers, or the Information and Services in any manner that could damage, disable, overburden, or impair them, or interfere with any other person’s use and enjoyment. You may not attempt to gain unauthorised access to any Information or Services, other accounts, computer systems, or networks connected with the Website, the Information, or Services. You may not use any automated means to access the Website, the Information, or Services for any purpose.

Right of withdrawal

We respect consumer rights and comply with the applicable consumer protection laws. If you use Sounderic as an individual who is a consumer (i.e., you act wholly or mainly outside the scope of your trade, business, or profession), you have the right to withdraw from the service contract with us within the period of 14 days after the service contract was concluded, unless the provision of the services was completed. In order to terminate the service contract and receive a refund, you must inform us of your decision to withdraw from the contract by email. If you have already used our services (e.g., participated in the Sessions) prior to communicating your desire to withdraw from the service contract with us, we reserve the right to charge you proportionally for the services used and return the Service Fees paid for the unused services only (if any). If you have fully used all services for which the service contract was concluded, you cannot exercise your right of withdrawal. We will refund the Service Fees by using manual payment (bank transfer/UPI) unless you have expressly requested otherwise.  

Fees and Payments

 

Fees payable by the client. When a client makes a booking of a Session, the client will pay the service fees informed to them by the healthcare professional (the “Session Fees”) in accordance with our pricing policy. Once a payment for the Session Fees is made, the confirmation email will be sent to the client.  Should the Client’s payment method be rejected or payment cancelled for any reason whatsoever, the booking shall not be reserved and will automatically expire. The Session Fees paid by the clients through Sounderic constitute the entire amount payable for the Sessions and the Therapists shall not charge the parents any additional fees.

Payment processing. Payments related to Sounderic, including payment of the Service Fees, and refunds, can be made through Card Payment facilities, Online Bank Transfer and Wallet Payment. You agree not to hold us liable for payments that do not reach us because you have quoted incorrect payment information or the Payment Processors( PayU money) refused the payment for any other reason. Please note that the Payment Processor may collect from you some personal data, which will allow it to make the payments requested by you (e.g., your name, credit card details, payment account information, or any other required personal data). The Payment Processor handles all the steps in the payment process on its website, including data collection and data processing. Valid Credit / Debit/ Cash Card/ online bank transfers and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms agreed to between the Users and the respective issuing bank and payment instrument issuing company. We shall not be liable for any unauthorized use, fraud, payment refunds, lost amount etc. in the transaction. 

Free consultation. Each Customer is entitled to a single free consultation with our consultant prior to choosing the Therapist. Such consultations are limited to 15 minutes and do not substitute the Sessions.

Invoices. The invoices for the Service Fees paid by the you, (the “Invoices”) are generated and sent to you via email. They can be reviewed and downloaded through your Account. Please make sure that all information in respect to your Account is accurate and up-to-date so that the Invoices could be generated correctly. We accept no responsibility if the Invoices are erroneous due to your failure to comply with these Terms.

We reserve the right to change any fees at any time at our sole discretion and any change, update, or modification in the fee shall become effective immediately upon the same being posted/uploaded or notified on our website.

Links

This website may be linked to other websites on the World Wide Web that are not under the control of or maintained by Sounderic. Such links do not indicate any responsibility or endorsement on our part for the external website concerned, its contents or the links displayed on it. These links are provided only as a convenience, in order to help you find relevant websites, services and/or products that may be of interest to you, quickly and easily. It is your responsibility to decide whether any services and/or products available through any of these websites are suitable for your purposes. Sounderic is not responsible for the owners or operators of these websites or for any goods or services they supply or for the content of their websites and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external website to which this website includes a link infringes the intellectual property rights of any third party).

Copyrights


None of the material contained in this Site may be copied, reproduced, distributed, republished, displayed, posted or transmitted in any form or by any means including, but not limited to, electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of Sounderic. All copyright and other intellectual property rights in this material is owned by Sounderic or have been licensed for use to Sounderic by the owners of the rights.

You may not –

1. Copy (whether by printing off onto paper, storing on disk, or in any other way), distribute (including distributing copies), display, perform, reproduce, distribute, modify, edit, alter, enhance, broadcast or tamper with in any way or otherwise use any material contained in the website. These restrictions apply in relation to all or part of the material on the website;

2. Copy and distribute this information on any other server, or modify or re-use text or graphics on this system or another system. No reproduction of any part of the website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or website, whether in hard copy or electronic format, including postings to any other website.

3. Remove any copyright, trademark or other intellectual property notices contained in the original material from any material copied or printed off from the website; or link to this website, without our express written consent.


Trademarks
The trademarks, service marks and logos (Trademarks) used and displayed on this Site are registered or unregistered Trademarks of Sounderic. Nothing on this Site shall be construed as granting, by implication, estoppels or otherwise any license or right to use any Trademark displayed on the Site without the prior written consent of the Trademark owner.

Cancellation and rescheduling of sessions

At Sounderic, our patients come first always. We understand sometimes due to unforeseen circumstances, it gets difficult to attend a session. We have curated our cancellation and rescheduling policy that allows you to move sessions if such a requirement may arise, while ensuring that everyone’s time is respected, and resources are used efficiently.

  • If you would like to cancel your Session, you must inform us via email or text no later than 2 hours before the scheduled time. 

  • If you cancel the Session as the client in accordance with section above, we will refund you the Service Fees paid or reschedule the session. If the Session is cancelled later than 2 hours before the scheduled time, no Service Fees shall be refunded by you, unless you exercise your right of withdrawal as explained above.

Similarly, if we or our therapists need to cancel or reschedule a session, very similar terms are applicable.

  • If the therapists cancels the session, 2 hours before no refund will be given for the service fees and session will be rescheduled as per your convenience.

  • If the therapis fails to inform 2 hours prior to the session or doesn't turn up for the session, we will provide you ane extra full session at no cost.

Indemnification
You agree to indemnify, defend and hold harmless our https://www.sounderic.com/website and, its members, officers, directors, employees, agents, licensors, suppliers, and any third party information providers to our website from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any use of our website or violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing our website.

Governing law

These Terms shall be governed and construed in accordance with the laws of the state of Madhya Pradesh, India , without regard to its conflicts of law provisions.

Contacting Us
If you have any questions or comments about these Terms & Conditions, or the Services, please contact us at soundericclinic@gmail.com.